Refund & Return Policy

Effective Date: July 25, 2026

At Voriq Agro Trading Private Limited, customer satisfaction is our priority. We strive to deliver fresh, high-quality grocery products. Due to the perishable and consumable nature of many food products, our Return & Refund Policy is designed to ensure product safety, hygiene, and fairness.

By placing an order on https://voriqagro.in, you agree to the terms of this Refund & Return Policy.

1. Return Eligibility

Most grocery and food products sold by Voriq Agro are non-returnable due to hygiene, food safety, and quality standards.

However, a return, replacement, or refund may be considered in the following situations:

  • You received a damaged product.
  • You received an incorrect product.
  • You received an expired product.
  • The product package was tampered with before delivery.
  • The product is missing from your order.
  • The product is significantly different from what you ordered.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned once delivered:

  • Opened or used food products
  • Grocery items with broken seals
  • Fresh food items
  • Perishable products
  • Products damaged due to customer mishandling
  • Products returned without original packaging
  • Items purchased during clearance or special promotional sales (unless damaged or incorrect)

3. Reporting a Damaged or Incorrect Product

If you receive a damaged, defective, expired, or incorrect product, please notify us within 24 hours of delivery.

To help us process your request quickly, please provide:

  • Order Number
  • Product Name
  • Clear photos of the product
  • Photos of the outer packaging
  • A brief description of the issue

You can contact us using:

Email: akhileshlsingh05@gmail.com

Phone: +91 9339533048 / +91 7810886154

4. Inspection & Approval

Once your request is received:

  • Our support team will review the information provided.
  • Additional details or photographs may be requested if necessary.
  • Approved requests may be eligible for a replacement, refund, or store credit, depending on product availability and the nature of the issue.
  • The company’s decision after verification shall be final.

5. Refund Process

If your refund request is approved:

  • Refunds will be processed to the original payment method used during purchase.
  • Refunds are generally completed within 5–7 business days after approval.
  • Depending on your bank or payment provider, the credit may take additional time to appear in your account.

For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer or another mutually agreed method after verifying the customer’s bank account details.

6. Replacement Policy

Where applicable, we may offer a replacement instead of a refund if:

  • The wrong item was delivered.
  • The product arrived damaged.
  • The product was defective or expired.

Replacement requests are subject to stock availability.

7. Cancellation After Shipment

Orders that have already been shipped or are out for delivery cannot be cancelled. If a cancellation request is received after dispatch, it may not be accepted.

8. Refusal of Delivery

If a customer refuses delivery without a valid reason, Voriq Agro Trading Private Limited reserves the right to refuse future Cash on Delivery (COD) orders or deduct applicable shipping and handling charges from any eligible refund, where permitted by law.

9. Situations Where Refunds Will Not Be Issued

Refunds or replacements will not be provided if:

  • The product has been opened, consumed, or partially used.
  • The product has been damaged due to improper handling or storage after delivery.
  • The return request is made after the specified reporting period.
  • Incorrect delivery information provided by the customer results in delivery failure.
  • The issue cannot be verified after investigation.

10. Force Majeure

Voriq Agro Trading Private Limited shall not be liable for delays, damages, or delivery failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, floods, strikes, transportation disruptions, government restrictions, or other unforeseen events.

11. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Voriq Agro Trading Private Limited

Registered Address:
GROUND FLOOR, 1, Dakhin Dhadka, NEAR SEEMA STUDIO, Dakhin Dhadka, Asansol, Paschim Bardhaman, West Bengal – 713302

Email:
akhileshlsingh05@gmail.com

Phone:
+91 9339533048
+91 7810886154

GSTIN:
19AAMCV3786D1ZT

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