If Voriq Agro has let you down, we want to hear about it and fix it. This Grievance Redressal Policy explains how to complain about an order or about https://voriqagro.in, who at VORIQ AGRO TRADING PRIVATE LIMITED ("Voriq Agro", "we", "us") looks after your complaint and how fast you can expect an answer. It is issued under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
At a glance
- Complaining is free, and you can do it by email, phone, the contact form or your account.
- We acknowledge every complaint within 48 hours.
- We resolve it within one month (30 days), and most order problems far sooner.
- Not happy with our answer? You can go to the National Consumer Helpline or a Consumer Commission.
Why this policy exists
- So that raising a complaint is simple and costs you nothing.
- So that every complaint is acknowledged and settled fairly, openly and on a fixed timetable.
- So that what you tell us helps us improve our products, packing, delivery and service.
What can I complain about?
Anything to do with shopping with us, including:
- The product: it arrived torn or leaking, in the wrong pack size, with a missing or torn seal, expired or close to expiry, an item was missing, or you doubt that it is genuine;
- The delivery: a late, lost or tampered parcel, or how a delivery person behaved;
- Money: a failed, duplicate or stuck payment, or a refund that is late or hasn't arrived;
- A return or replacement: a request you feel was unfairly turned down under our Return & Replacement Policy;
- What the website says: a wrong or misleading description, price or offer;
- Your account and data: trouble signing in, or the way we collect, use or share your information under our Privacy Policy;
- The website itself: faults at checkout, with coupons or in My account.
Had a reaction to a product? Stop using it and get medical advice first. Then send us the product name and batch number so we can investigate and, where it makes sense, alert the brand.
How do I raise a complaint?
Use whichever is easiest for you. There is no fee.
- Email: akhileshlsingh05@gmail.com
- Phone: +91 93395 33048 (Mon - Sat, 10:00 AM - 7:00 PM)
- Online: the form on our contact page
- From your order: for a damaged, leaking, wrong, missing or expired product, open the order in My account → My orders and choose Report an issue within 48 hours of delivery.
We can help faster if you tell us your name, the email or mobile number on your account, the order number and what went wrong, along with any photos, unboxing video or payment reference.
Who is the Grievance Officer?
If customer care hasn't sorted out your problem, or you would rather go straight to the top, write to:
Grievance Officer
VORIQ AGRO TRADING PRIVATE LIMITED
Ground Floor, 1, Dakhin Dhadka, Near Seema Studio, Dakhin Dhadka, Asansol, Paschim Bardhaman, West Bengal - 713302
Email: akhileshlsingh05@gmail.com
Phone: +91 93395 33048 (Mon - Sat, 10:00 AM - 7:00 PM)
How quickly will I hear back?
- First reply: within 48 hours of your complaint reaching us, with a reference number you can quote later.
- Final resolution: within one month (30 days) of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020. Order issues covered by our Return & Replacement and Refund & Cancellation policies are usually settled much sooner.
- If we are waiting on details from you, a courier, a bank or a brand, we'll say so and keep you posted.
What happens after I complain?
- We log your complaint and confirm we have it.
- We go through the order, your photos and videos, and the courier and payment records, and ask you for anything more we need.
- We explain our decision and why we reached it, then carry out whatever replacement, refund or correction we agreed.
- Still unhappy? Reply to that email and the Grievance Officer will take a fresh look.
Where can I go if I'm still not satisfied?
If our answer doesn't resolve things, or we miss the timelines above, you can contact:
- National Consumer Helpline: call 1915 or lodge a complaint online at consumerhelpline.gov.in;
- Consumer Commissions: the District, State or National Consumer Disputes Redressal Commission, whichever applies, under the Consumer Protection Act, 2019. You can also file online through e-Daakhil.
What we ask of you
- Share accurate information and the details we request.
- Hold on to the product, its packaging and the invoice until the complaint is closed.
- Use the process honestly, without false complaints or repeat complaints about the same issue.
Privacy and records
Your complaint and anything you send with it stay confidential. We use them only to settle the issue, improve our service and comply with the law. A record of each complaint, when we acknowledged it and how it was resolved is kept for as long as the law requires, and we review these records regularly to spot and fix problems that keep coming up.
Updates to this policy
This policy is updated when our processes or the law change. Check the date below to see which version you are reading.
Our details
VORIQ AGRO TRADING PRIVATE LIMITED
Ground Floor, 1, Dakhin Dhadka, Near Seema Studio, Dakhin Dhadka, Asansol, Paschim Bardhaman, West Bengal - 713302
Email: akhileshlsingh05@gmail.com
Phone: +91 93395 33048
Hours: Mon - Sat, 10:00 AM - 7:00 PM
Last updated: 08 October 2026