From the moment you place an order to the moment you open the box, this page explains how VORIQ AGRO TRADING PRIVATE LIMITED ("Voriq Agro", "we", "us") packs and delivers orders made on https://voriqagro.in. If something arrives damaged or wrong, our Return & Replacement Policy applies, and our Refund & Cancellation Policy covers cancelling an order and getting money back.
At a glance
- Delivery across India only.
- Orders leave us in 1–3 working days and usually arrive 3–10 working days after that, depending on where you live.
- Free shipping on orders of ₹499 or more; below that, a flat ₹79.
- Cash on Delivery for orders up to ₹10,000.
- Perfumes, aerosols and nail polish may travel by road and take a little longer.
Do you deliver to my area?
We ship to addresses in India and do not ship abroad at the moment. Our courier partners reach almost every PIN code, but a few remote ones can't be served. If yours is one of them, we'll get in touch, cancel the order and refund anything you've paid in full.
How soon does my order leave?
- If you paid online, we start preparing the order once the payment is confirmed.
- For Cash on Delivery, we start once the order is confirmed, and we may call or text the mobile number you gave us to check it first.
- Packing and handover to the courier take 1–3 working days. Orders placed on a Sunday or public holiday are picked up on the next working day, and big sales or festive weeks can add a little extra time.
- Track every step (Pending, Confirmed, Shipped, Delivered) in My account → My orders. We email you as the status changes, too.
How do you pack food?
- Before a pack goes in the box, we check that it is the size you chose, that its seal is intact and that its expiry date is well ahead. It ships inside its original sealed pack.
- Glass bottles, liquids, pressed powders and palettes get extra cushioning so they don't leak, crack or crumble in transit.
- Ghee and cold-pressed oils soften in heat and are packed to limit heat exposure. Bring your parcel inside soon after it arrives and store each product as its label advises.
Why might perfumes and sprays take longer?
Couriers classify perfumes, deodorants, aerosols (pain-relief sprays included), nail polish and certain other liquids as restricted items. As a result:
- some PIN codes can't receive them; if that affects you, we'll let you know and cancel and refund just those items;
- they may go by road instead of air, adding a few days to the times below;
- they may be sent in a separate parcel from the rest of your order, and you won't pay extra shipping for that.
When will it arrive?
Typical delivery times once the parcel has been dispatched:
- Metro cities: 3–5 working days
- Other cities and towns: 5–7 working days
- North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar and remote areas: 7–10 working days
Treat these as a guide, not a promise. Festivals, sales, bad weather, strikes, road shipping of restricted items and courier hold-ups can all add a few days. Need something by a certain date? Ask us before you order.
What does delivery cost?
- Free shipping on orders of ₹499 or more, counted after any coupon is applied.
- Smaller orders pay a flat delivery fee of ₹79.
- Any delivery fee appears in your bag and on the checkout page before you pay, and nothing extra is collected at your door.
Can I pay cash on delivery?
- Yes, for orders up to ₹10,000 whenever online payment is also on offer. Anything above that needs to be paid online by UPI, card or netbanking.
- Keep the exact amount handy, because the delivery person may not have change.
- If you keep refusing COD parcels without a good reason, we may switch off Cash on Delivery for your account.
How many items can I order at once?
Up to 10 products fit in a single order.
What if nobody is home?
- Give us your full address with a landmark, the right 6-digit PIN code and a phone number you'll answer. The address is locked once the order ships.
- The courier will try to deliver up to 3 times. After that, the parcel comes back to us and the order is cancelled; a prepaid order is refunded as our Refund & Cancellation Policy explains.
- A family member, neighbour or anyone else at the address can accept the parcel for you.
Checking your parcel at the door
- If the box looks opened, tampered with, crushed or soaked from a leak, don't accept it. Refuse delivery and tell us.
- Film yourself opening the parcel, and check each item's seal, pack size and best-before date. Expiry date right away.
- Found something damaged, leaking, wrong, missing or expired? Raise it from My orders within 48 hours of delivery and attach photos, following our Return & Replacement Policy. Hold on to the packaging until the matter is settled.
My order is late or lost
If the delivery window above has passed, email akhileshlsingh05@gmail.com with your order number. We'll chase the courier and get back to you. If the courier confirms the parcel is lost, we send the products again if they are in stock or give you a full refund.
Questions about delivery
VORIQ AGRO TRADING PRIVATE LIMITED
Ground Floor, 1, Dakhin Dhadka, Near Seema Studio, Dakhin Dhadka, Asansol, Paschim Bardhaman, West Bengal - 713302
Email: akhileshlsingh05@gmail.com
Phone: +91 93395 33048
Hours: Mon - Sat, 10:00 AM - 7:00 PM
Last updated: 08 October 2026