A torn atta bag or a ghee jar that has leaked in transit is disappointing, and we want to put it right fast. This Return & Replacement Policy covers every order placed with VORIQ AGRO TRADING PRIVATE LIMITED ("Voriq Agro", "we", "us") on https://voriqagro.in: which problems qualify, what state the pack needs to be in and the steps to follow. For when and how your money comes back, see our Refund & Cancellation Policy.
At a glance
- Report a problem within 48 hours of delivery from My orders.
- Torn, leaking, wrong, missing, unsealed or out-of-date packs qualify, and fixing them costs you nothing.
- For food-safety reasons, a pack that has been opened cannot be returned unless it arrived damaged, wrong or past its best-before date.
- You choose: the same product again, or your money back.
Which problems are covered?
Tell us if your parcel contained:
- a pack that is torn, crushed, split along the seam or leaking — flour spilled into the carton, oil or ghee seeped out, a cracked jar or a broken cap;
- a different product or pack size from the one you picked, for example 500 g where you ordered 1 kg;
- fewer items than you ordered, or a pack whose seal was already missing or torn;
- a pack that was already past its best-before date, or very close to it, on the day it was delivered;
- contents that are clearly not right — visible mould, insects, damp or an off smell on opening.
For each affected item, pick either a replacement of the same product or a return with a refund.
Can I return an opened pack?
No. Once a food pack has been opened, its seal is broken and nobody else can safely eat what is inside, so we cannot take it back. This protects you as much as the next customer. The only exceptions are the problems listed above — a pack that reached you damaged, wrong, out of date or spoiled.
These are also not accepted:
- Requests raised more than 48 hours after delivery.
- A product you ordered correctly but no longer want, or that simply isn't to your taste. Please check the pack size, the ingredients and the product details before you order.
- Opened bags of flour, pulses, spices, sugar or dry fruits.
- Opened bottles, pouches or jars of oil and ghee.
- Free gifts, samples and promotional items.
- Natural variation between batches — the exact colour of an atta, the size of a nut, how quickly ghee sets in winter, or a brand's packaging refresh.
Storing what you buy
Staples keep well, but not forever, and how you store them matters. Move flour, pulses and spices into airtight containers once opened, keep them cool, dry and out of direct sunlight, and use them within the window printed on the pack. Stone-ground flour still has the germ in it, and the germ has oil, which is exactly why it tastes better and exactly why it does not last as long as a roller-milled one. Ghee firms up in winter and loosens in summer; that is normal and is not a fault. Read the allergen line on every pack before you cook — several of our products contain or are packed alongside wheat, gluten and tree nuts. What we write about a product is general information, not medical or dietary advice; if you have a food allergy or a medical condition, check with your doctor.
What condition should the pack be in?
For us to accept it, the pack needs to be:
- unopened, with its seal intact, except for the damage you are reporting;
- still in its original packaging, with the batch number and best-before date readable;
- sent back together with the outer carton, the invoice and any free gift or sample that came with it.
Tip: film a quick video as you open the parcel. You don't have to, but it lets us approve claims about leaks, breakage or missing items much faster.
How do I report a problem?
- Log in and go to My account → My orders, then open the order that was delivered.
- Tap Report an issue and choose the item concerned.
- Say whether you want a replacement or a return, pick the reason and explain what happened.
- Add a clear photo of the problem, the product, its batch number and expiry date where relevant, and the label on the packaging.
- Confirm the product is unused and still sealed in its original packaging, then send the request.
We look at every request within 24–48 hours. The order page shows whether it is pending, approved or rejected, and we'll email or call you if we need more information or have to book a pickup.
Will someone collect the product?
- If we need the item back and a courier partner covers your PIN code, we book a reverse pickup. Pack the product safely in its original box and have it ready. A leaking bottle or broken compact may be approved on your photos and video alone, with no pickup needed.
- If no pickup is available in your area, we'll ask you to post it to our address at the bottom of this page. When the fault was ours, we pay back reasonable courier costs once you send us the courier receipt. Many couriers refuse perfumes, aerosols and other liquids, so check with us before posting these.
- The courier tries to collect up to two times. If the product isn't handed over, the request is closed.
What happens once it reaches us?
We inspect the returned product within 2 working days of receiving it. If it meets the conditions above, we dispatch the replacement or begin your refund. If it doesn't, for example because it was opened or used after delivery, we send it back to you and close the request.
How do replacements work?
- Your replacement is sent free of charge once we approve the request and, where a pickup was needed, the returned item has passed inspection.
- It depends on stock. If that product or pack size has sold out, you get a refund instead.
- You receive the same product in the same pack size. Want something else? Return the item if it is eligible, then place a fresh order.
Do I pay anything for a return?
No. Returns and replacements for damaged, leaking, wrong, missing or expired products are free. We don't accept returns for any other reason, as explained above.
When we may refuse a request
Repeated or suspicious requests may be turned down, for example when a product comes back swapped, used or empty. We may also limit returns or Cash on Delivery on that account.
Where to send returns and questions
VORIQ AGRO TRADING PRIVATE LIMITED
Ground Floor, 1, Dakhin Dhadka, Near Seema Studio, Dakhin Dhadka, Asansol, Paschim Bardhaman, West Bengal - 713302
Email: akhileshlsingh05@gmail.com
Phone: +91 93395 33048
Hours: Mon - Sat, 10:00 AM - 7:00 PM
Last updated: 08 October 2026