Welcome to Voriq Agro. https://voriqagro.in is run by VORIQ AGRO TRADING PRIVATE LIMITED ("Voriq Agro", "we", "us", "our"), and the rules below (the "Terms") govern how you use the site (the "website") and every purchase you make on it. When you browse, sign up or check out, you are agreeing to these Terms and to the policies that sit alongside them: our Privacy Policy, Shipping & Delivery Policy, Return & Replacement Policy, Refund & Cancellation Policy and Grievance Redressal Policy. If you don't accept them, please don't use the website.
At a glance
- Shoppers must be 18 or over, or shop with a parent or guardian, and deliveries are within India only.
- Every product is genuine, sealed and sold at or below its printed MRP.
- Check the allergen line on every pack; results differ from person to person and nothing here is medical or dietary advice.
- Opened or unsealed food packs can't be returned unless they arrived damaged, leaking, wrong or expired.
- Disputes fall under Indian law, and your consumer rights always remain.
Who can shop here?
To place an order you need to be at least 18 years old, or be supervised by a parent or guardian, and legally able to form a contract under the Indian Contract Act, 1872. We only accept orders for delivery to addresses in India.
Signing up and keeping your account safe
- Registering requires a working email address, which we verify by sending it a one-time password (OTP).
- Your password is yours alone. Anything done through your account is your responsibility, so email akhileshlsingh05@gmail.com at once if you think someone else has used it.
- After several wrong sign-in attempts, we lock sign-in for a short while to keep your account safe.
- Accounts that use false details, abuse coupons or returns, or otherwise break these Terms may be suspended or closed.
About the products we sell
- Our range covers flours, pulses, oils and ghee, salt and spices, sweeteners, dry fruits, pasta and everyday kitchen essentials, from well-known brands as well as our own unbranded line.
- Authentic stock. Branded items come from the brand itself or its authorised distributors. Each pack shows its MRP, its expiry or best-before date and the manufacturer's details, and we only dispatch products that still have adequate shelf life.
- Natural variation. We photograph and describe products as faithfully as we can, yet flour, pulses and nuts vary between harvests and batches in colour, size and texture, ghee sets harder in winter than in summer, and brands sometimes redesign their packs. Such variation is not a fault.
- Descriptions, ingredient lists, stock and offers can change without warning. If the website and the label on the pack you receive disagree, go by the label.
Allergens, diets and safe use
- Read the ingredient list, the allergen warning and the storage instructions on every pack before you cook. Several of our products contain, or are packed on lines that also handle, wheat, gluten and tree nuts.
- Descriptions such as "gluten-free", "keto", "low GI", "diabetic-friendly" or "organic" are the manufacturer's claims, reproduced from the pack. Go by the label, and by your own doctor.
- No food works the same for everyone, and we make no promise of a specific health outcome.
- What we say about products is general information, not medical or dietary advice. Check with a doctor or a dietitian first if you have a food allergy, coeliac disease, diabetes or another medical condition, or are pregnant or breastfeeding.
- Store everything as the pack directs, and out of children's reach. Some items in our range — lamp ghee and deepam oils — are clearly marked non-edible and must never be eaten.
- If a food disagrees with you, stop eating it and get medical help if you need it.
Prices and shipping charges
- Prices are shown in Indian Rupees (₹) with GST already included, and we never charge more than the MRP printed on the pack.
- If an MRP appears struck through, the lower selling price next to it is what you pay.
- Orders of ₹499 or more ship free. Orders below that carry a ₹79 delivery fee, which you'll see in your bag and at checkout before paying.
- A price that is plainly wrong because of a technical glitch or typo lets us cancel the order, and we refund anything you paid in full.
How an order becomes final
- Placing an order is an offer to buy, and a contract is formed only when we confirm it. The confirmation email and your My orders page show where it stands: Pending, Confirmed, Shipped or Delivered.
- Each order can hold up to 10 products.
- We may decline or cancel an order when a product or pack size is out of stock, the payment fails, the order looks fraudulent, or the address can't be served (for instance, when couriers won't carry perfumes, aerosols or certain liquids to that PIN code). Any money paid is refunded in full.
Paying for your order
- Pay online by UPI, card or netbanking through our payment partner Razorpay, or choose Cash on Delivery (COD).
- Where online payment is offered, COD is limited to orders up to ₹10,000.
- Finish online payment within the time shown on the payment screen. If you don't, the order is cancelled automatically and its stock is released.
- Nobody from Voriq Agro will ever ask for your card PIN, UPI PIN, CVV or OTP by phone, email or chat. Our payment partners process payments securely, and we never store card details or UPI PINs.
Coupons, offers and free gifts
Each coupon has its own conditions, such as a minimum spend, validity dates, a usage limit, or the categories and brands it applies to. You can apply one coupon per order, and it is validated again when you check out. Coupons and free gifts can't be exchanged for cash, and we may withdraw any offer that is being misused.
Delivery, returns and refunds
Our Shipping & Delivery, Return & Replacement and Refund & Cancellation policies are part of these Terms and explain how deliveries, returns, replacements, cancellations and refunds work. Because of food safety, a pack that has been opened or unsealed is not returnable unless it reached you damaged, leaking, wrong or past its best-before date.
Reviews and photos you post
- Anything you submit, whether a review, a photo or a message, must be your own work, truthful and legal. Leave out abusive or misleading remarks, advertising, medical claims and anyone else's personal information.
- By posting a review you let us show and use it on the website. We may take down anything that breaks these rules.
Things you must not do
Don't misuse the website. That includes attempting to get into other people's accounts or our systems, placing fake orders, buying stock to resell without authorisation, refusing COD parcels again and again, scraping our content, or doing anything that harms the website's security or speed.
Who owns the content on this site
The Voriq Agro name and logo, and the photographs, product descriptions and other content we create, belong to us or to those who license them to us. Third-party brand names, logos and packaging, including those of Himalaya, L’Oréal, Lakmé, Biotique, NIVEA and CeraVe, remain the property of their owners; we show them only to identify the genuine items on sale. Please don't copy or reuse our content commercially without our written consent.
Limits on our liability
As far as the law allows, the most we will be liable for on any order is the amount you paid for it. We are not responsible for indirect or consequential loss, for problems caused by ignoring the pack's storage instructions, allergen warning or best-before date, or for delays caused by things outside our reasonable control, such as natural disasters, strikes, pandemics, or courier or payment network failures. Responsibility for the composition of a branded product rests with its manufacturer and its FSSAI licence holder. None of this reduces your rights under the Consumer Protection Act, 2019.
When these Terms change
We may revise these Terms from time to time. Each order is governed by the version shown on this page at the moment you place it.
Which law applies to disputes?
Indian law governs these Terms. If you have a complaint, we will always try to settle it with you directly first. Beyond that, and without affecting your right to go to a consumer commission, the courts at Asansol, Paschim Bardhaman have exclusive jurisdiction.
Complaints and contact details
To complain about an order or the website, email our Grievance Officer at akhileshlsingh05@gmail.com or phone +91 93395 33048. As the Consumer Protection (E-Commerce) Rules, 2020 require, we acknowledge each complaint within 48 hours and resolve it within one month. The full process is set out in our Grievance Redressal Policy.
VORIQ AGRO TRADING PRIVATE LIMITED
Ground Floor, 1, Dakhin Dhadka, Near Seema Studio, Dakhin Dhadka, Asansol, Paschim Bardhaman, West Bengal - 713302
Email: akhileshlsingh05@gmail.com
Phone: +91 93395 33048
Hours: Mon - Sat, 10:00 AM - 7:00 PM
Last updated: 08 October 2026