Changed your mind before dispatch, or waiting for money to come back? This Refund & Cancellation Policy sets out when an order on https://voriqagro.in can be called off, when VORIQ AGRO TRADING PRIVATE LIMITED ("Voriq Agro", "we", "us") owes you a refund and how quickly it reaches you. It follows the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. For damaged, leaking or wrong products, start with our Return & Replacement Policy.
At a glance
- Cancel for free from your account any time before the order is shipped.
- We start a refund within 2 working days; your bank then usually needs 5–7 working days.
- Money goes back to the account, card or UPI ID you paid from. COD refunds go to a bank account or UPI ID in your name.
- Opened or unsealed packs are not refunded unless they reached you damaged, wrong or past their best-before date.
Can I cancel my order?
- Yes, as long as it hasn't left us. Open My account → My orders and cancel it while the status reads Pending or Confirmed. You can also email akhileshlsingh05@gmail.com or call +91 93395 33048; the sooner, the better.
- The cancellation shows on the order page immediately, and the products you had reserved go back on sale.
- After the status changes to Shipped, the order can't be cancelled. You are free to turn the parcel away at the door. If you had paid online, we refund you once the refused parcel is back with us, minus the shipping charge.
When might we cancel it for you?
Part or all of an order may be cancelled from our side when:
- an online payment fails or isn't finished within the time allowed;
- the product or pack size has sold out, or its listing had an obvious mistake in price or description;
- we can't send the product with enough shelf life left before its expiry date;
- the address is incomplete or wrong, or no courier partner serves it, which can happen for perfumes, aerosols and some liquids at certain PIN codes;
- the order looks fraudulent or goes against our Terms & Conditions, for example after repeated refusals of Cash on Delivery parcels.
Whenever we cancel something you've already paid for, you get every rupee back, shipping charge included.
Which situations get a refund?
- You cancelled a prepaid order before dispatch, or we cancelled it.
- A damaged, leaking, wrong, missing or expired product was approved under the Return & Replacement Policy, and either no replacement is available or you chose your money back.
- A prepaid parcel went missing in transit and can't be delivered.
- You were charged twice, or charged for an order that never got confirmed.
When is a refund not possible?
- The pack has been opened, the seal broken or the contents used after it arrived, unless it came to you damaged, wrong or past its expiry.
- The product was harmed after delivery, say by heat, poor storage or use.
- The product was delivered exactly as ordered but caused a reaction or sensitivity, or didn't give the results you hoped for.
- The request came in after the 48-hour return window, or the product isn't eligible for return.
- You simply changed your mind once the parcel was delivered.
- A parcel came back to us because of a wrong address or because nobody was available on repeated attempts. Here the shipping charge is kept and only the product value is refundable.
Discounted and sale items follow exactly the same rules. We refund what you actually paid after any coupon, not the listed price. If a free gift came with the order, send it back with the product or its value may be subtracted.
Where does the money go?
- Paid by UPI, card or netbanking: to the same account, card or UPI ID. We are unable to redirect it anywhere else.
- Paid cash on delivery: to a bank account or UPI ID in your own name. We'll email you from akhileshlsingh05@gmail.com to ask for the details. We will never ask for a UPI PIN, card PIN or OTP.
- Shipping charges: returned too when we cancel the order, or when the product was damaged, leaking, wrong, missing or expired.
How long does a refund take?
- Prepaid order cancelled: we start the refund within 2 working days of the cancellation.
- Return approved: we start the refund within 2 working days of approval, or of the product passing our quality check if it had to be picked up.
- Bank processing: after that, banks and payment providers typically take 5–7 working days to credit it. UPI is often quicker.
- You'll see the payment status on your order change to Refunded as soon as we start it.
Money left my account but the order failed
Please don't pay a second time. If you were debited while the order shows unpaid or cancelled, most banks put the money back on their own within 3–7 working days. Still nothing after 7 working days? Email akhileshlsingh05@gmail.com with the order number, the date you paid and the UPI reference or transaction ID, and we'll chase it with our payment partner.
My refund hasn't shown up yet
- Look again at the bank account, card statement or UPI app you paid from.
- Ask your bank if a credit carrying our reference is on its way. Card refunds sometimes only appear on the next statement.
- Still missing? Send us the order number and the refund date given in our email and we will look into it.
Repeated or suspicious claims
Where refund requests look fraudulent or keep abusing these rules, we may decline them and switch off Cash on Delivery on that account.
Updates to this page
This policy may be revised over time. Your order is governed by the version published here on the day you placed it.
Reach us
VORIQ AGRO TRADING PRIVATE LIMITED
Ground Floor, 1, Dakhin Dhadka, Near Seema Studio, Dakhin Dhadka, Asansol, Paschim Bardhaman, West Bengal - 713302
Email: akhileshlsingh05@gmail.com
Phone: +91 93395 33048
Hours: Mon - Sat, 10:00 AM - 7:00 PM
Last updated: 08 October 2026